Services
Managed support & maintenance
Support contracts with defined service levels covering systems and applications together, from one accountable partner.
One support contract covering your systems, applications and infrastructure together, with written service levels and defined response times — so you always know who is responsible for fixing a fault.
Includes
- Service-level agreements (SLA)
- 24/7 technical support
- Preventive maintenance and updates
- Continuous improvement
Outcomes
- One accountable partner instead of chasing several vendors for every fault
- Response times written into a service-level agreement, not verbal promises
- Fewer faults thanks to preventive maintenance and regular updates
How we work
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01Start
Scoping
Defining the systems, applications and infrastructure the contract covers.
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02
Service-level agreement
Writing down service levels and response times for each priority level.
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03
Support and maintenance
24/7 technical support, preventive maintenance and regular updates.
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04
Continuous improvement
Periodic reviews of recurring faults, and improvements that stop them coming back.
Deliverables
- A written service-level agreement (SLA)
- 24/7 technical support
- A preventive maintenance and update plan
- Periodic reports on faults and improvements
FAQ
- Does the contract cover systems and applications together?
- Yes — one contract covers the systems, the applications and the infrastructure they run on, from one accountable partner.
- How are response times set?
- They are written into the service-level agreement for each priority level and agreed before the contract is signed.
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